55 Tips for Handling Difficult Situations - £3.99 Managing people means that difficult situations will invariably arise at some point; nearly all can be handled in a way that can make the working relationship stronger and more successful.
50 Tips for First Class Customer Service - £3.99 A 'Tell it as it is' booklet which isn't afraid to say that staff are sometimes rude. Packed full of tips on delivering first class customer service
50 Tips for Appraising Your Team - £3.99 Appraisals are not run of the mill events, carried out effectively they build relationships and enable you to guide and motivate your team to achieve your goals. 50 Practical tips for improving your appraisal skills