55 Tips for Handling Difficult Situations |
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55 Tips for Handling Difficult Situations
£2.50
Difficult situations are a normal part of working life, however much we may wish that they weren’t. Learning how to handle the poor time keeper, the irate customer, or the staff member with a personal freshness problem makes all the difference to our performance at work. Handling difficult situations effectively also has a huge impact on our levels of confidence and subsequently leads to greater job satisfaction.
55 Tips for Handling Difficult Situations is an instant source of valuable ideas to help you deal with difficult situations more effectively.
Also available as an e-booklet delivered direct to your PC as a pdf. file, ideal as an extremely low cost way to check out the content before making a multiple order- only £1.50 (this includes VAT) and no p&p costs.
Written by Beverley Williams, best selling Author and Training Consultant with a wealth of training and management experience. Beverley has a great deal of management experience and knows that managing people means that difficult situations will invariably arise at some point; nearly all can be handled in a way that can make the working relationship stronger and more successful.
I really liked 55 Tips for Handling Difficult Situations, there are quite a few that stood out for me and I'm going to put them into action. The booklets look good too which is important.
Lorraine Bragg
Booklet is 10.5cms x 15cms, 16 pages
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